Well-maintained kitchen in a modern home

Property Maintenance

Report a Problem

How to Report

Two Ways to Report Maintenance Issues

The Street tenant app is the fastest way to report any maintenance issue. Upload a photo, describe the problem, and submit. Your report reaches us immediately and is tracked in real time. You'll get updates as soon as work is scheduled.

If you prefer not to use the app, you can send us an email to info@castlehomesproperty.co.uk

Please note: email submissions are only reviewed during office hours, so app reporting will always be faster.

Important: Only report genuine maintenance issues that are the landlord's responsibility to fix. Tenant responsibilities - like clearing blocked drains caused by inappropriate items, changing light bulbs, or fixing damage caused by tenant use should not be reported here. These may be billed back to you.

Why Use the App?

Submit anytime, 24/7 — no waiting for office hours.
Upload photos to show the exact problem.
Track your report status in real time — see when work is scheduled and completed.
Get faster response times than form submissions.

Access Your Tenant App

A hand holding a phone displaying a property overview screen from the Street.co.uk app.

Average rating 5/5 Google reviews

What Our Tenants Say

Tenants trust us to respond quickly and professionally. Here's what they've shared.

I am very happy in my house. Moving house is difficult, but the team were really good and made it easy. I have been here for 5 months now and feel that they will be there for me if there is a problem.

Jonathan, Tenant

I was in need of accommodation quickly after relocating to Darlington for a new job. I contacted Suzanne at Castle Homes and explained my situation. Suzanne was extremely helpful in finding me somewhere to rent quickly. The process of viewing a property and completing the paperwork was smooth and ef…

Aaron, Tenant

Exceptional service by Castle Homes, especially Suzanne. The team went above and beyond to help me find the perfect rental property. Their professionalism and attention to detail made the entire process stress-free.

Monica, Tenant

Amazing company. Staff are very friendly and homes are top notch.

Esohe, Tenant

Very friendly and helpful agent, everything went smoothly and incredibly fast. I am really grateful and love my new flat. Thanks a lot!!!

Zsofia, Tenant

Such a quick and smooth process, estate agents are so useful! I've had a great experience renting from the company. Nothing is too much trouble and no question is too silly to ask. Highly recommend!

Chloe Allen, Tenant

I am very happy in my house. Moving house is difficult, but the team were really good and made it easy. I have been here for 5 months now and feel that they will be there for me if there is a problem.

Jonathan, Tenant

I was in need of accommodation quickly after relocating to Darlington for a new job. I contacted Suzanne at Castle Homes and explained my situation. Suzanne was extremely helpful in finding me somewhere to rent quickly. The process of viewing a property and completing the paperwork was smooth and ef…

Aaron, Tenant

Exceptional service by Castle Homes, especially Suzanne. The team went above and beyond to help me find the perfect rental property. Their professionalism and attention to detail made the entire process stress-free.

Monica, Tenant

Amazing company. Staff are very friendly and homes are top notch.

Esohe, Tenant

Very friendly and helpful agent, everything went smoothly and incredibly fast. I am really grateful and love my new flat. Thanks a lot!!!

Zsofia, Tenant

Such a quick and smooth process, estate agents are so useful! I've had a great experience renting from the company. Nothing is too much trouble and no question is too silly to ask. Highly recommend!

Chloe Allen, Tenant

I am very happy in my house. Moving house is difficult, but the team were really good and made it easy. I have been here for 5 months now and feel that they will be there for me if there is a problem.

Jonathan, Tenant

I was in need of accommodation quickly after relocating to Darlington for a new job. I contacted Suzanne at Castle Homes and explained my situation. Suzanne was extremely helpful in finding me somewhere to rent quickly. The process of viewing a property and completing the paperwork was smooth and ef…

Aaron, Tenant

Exceptional service by Castle Homes, especially Suzanne. The team went above and beyond to help me find the perfect rental property. Their professionalism and attention to detail made the entire process stress-free.

Monica, Tenant

Amazing company. Staff are very friendly and homes are top notch.

Esohe, Tenant

Very friendly and helpful agent, everything went smoothly and incredibly fast. I am really grateful and love my new flat. Thanks a lot!!!

Zsofia, Tenant

Such a quick and smooth process, estate agents are so useful! I've had a great experience renting from the company. Nothing is too much trouble and no question is too silly to ask. Highly recommend!

Chloe Allen, Tenant

Still Have Questions?

Our team is here to help. Contact us anytime — we're happy to walk you through the reporting process or answer questions about your maintenance request.

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