Professional HMO property management

HMO Specialists

We handle the complexity so you don't have to - from licensing to fire safety, weekly inspections, and tenant vetting. Every test is logged, every inspection documented, and all records ready for council scrutiny. Your compliance burden becomes our system.

HMO properties are not scaled buy-to-let. They require specialist compliance oversight, regular safety testing, and proactive tenant management to protect your investment and your licence.

We combine legal expertise, hands-on property management, and council liaison into one service — so you don't have to juggle multiple contractors or miss critical deadlines.

What sets HMO apart:

  • Everything managed under one roof – Compliance, maintenance, tenant communication, and council liaison all handled by one dedicated team.

  • Stay compliant with confidence – Bi-annual inspections, annual gas safety, five-yearly electrical testing, PAT testing (additional fee).

  • Protect your investment – Proactive property management, expert tenant support, and fast maintenance coordination help minimise voids and keep your HMO performing at its best.

From initial compliance checks to ongoing monthly management, we handle every aspect of HMO operation. Here's what we deliver:

01

Letting & Compliance Check

Landlord and property compliance audit before we take on management. Proactive marketing, professional photography, pre-tenancy H&S and Legionella risk assessment.

02

Tenant Vetting & Referencing

Comprehensive referencing, Right to Rent, AML, PEP and Sanctions checks. Pre-vetting for tenant compatibility. All ASTs, inventories, and deposit protection handled.

03

Monthly Rent Collection & Arrears

Automated rent collection, statements, and initial arrears chasing (pre-legal). Routine correspondence with tenants and landlord.

04

Weekly Safety Inspections

Fire alarm and emergency lighting testing (logged), communal area fire door checks, exits, and signage compliance.

05

Quarterly Property Inspections

Full property condition check, tenant compliance review, and safety audit. Documented for council inspection.

06

Annual & Periodic Testing

Gas Safety Certificate, Electrical Installation Condition Report (5-yearly), PAT testing, emergency lighting check, and Legionella risk assessment coordination.

07

HMO Licensing & Record Keeping

HMO licence application/renewal support (ÂŁ150 admin fee if we apply and hold). All compliance documents uploaded to CRM and available for council inspection.

08

Communal Cleaning & Maintenance

Weekly communal area cleaning arranged and coordinated. Preventative maintenance to reduce long-term costs.

Common questions from landlords considering HMO management with Castle Homes.

What's the difference between HMO management and standard buy-to-let?
What happens if I don't comply with HMO regulations?
Do you manage parts of houses or "let only" HMOs?
How much does HMO management cost?
Who arranges and pays for gas safety, electrical testing, and other compliance work?
What if a tenant stops paying rent?

Our landlords rely on us to manage compliance, tenants, and the day-to-day complexity of HMO operation. Here's what they say.

Suzanne and her team have been nothing less than amazing in letting and managing my portfolio over the past 3 years. I sadly had a tenant stop paying rent at the beginning of the year. Because I'd taken their rental guarantee option my rent never stopped. They are professional, reliable and trustwor…
Landlord (Feefo reviews)

Recent

I have been with Castle Homes for nearly three years now. Craig and Suzanne have been really supportive to me as a first time landlord. They found me excellent tenants and manage the day to day aspects of the property keeping me informed of any problems.
Matthew, Landlord (Google Review)

Recent

Exceptional Service from Castle Homes Darlington. As a landlord who has been using the services of Castle Homes for the past 3 years, I would like to share my outstanding experience. Craig and Suzanne Walsh showed excellent professionalism and attention to detail in managing my HMO property.
Jean Harrington, Landlord (Feefo and Google Reviews)

Recent

Very good services, excellent communication skills and good people to work with. Thanks to Suzanne, Craig and team
Tarquin, Landlord (Google Reviews)

Recent

Great husband-and-wife team to work with. Received really good service and all of my questions were answered fast and with a smile. I'll certainly be recommending them to friends and family!
Nikki (Google Reviews)

Recent

Suzanne and her team have been nothing less than amazing in letting and managing my portfolio over the past 3 years. I sadly had a tenant stop paying rent at the beginning of the year. Because I'd taken their rental guarantee option my rent never stopped. They are professional, reliable and trustwor…
Landlord (Feefo reviews)

Recent

I have been with Castle Homes for nearly three years now. Craig and Suzanne have been really supportive to me as a first time landlord. They found me excellent tenants and manage the day to day aspects of the property keeping me informed of any problems.
Matthew, Landlord (Google Review)

Recent

Exceptional Service from Castle Homes Darlington. As a landlord who has been using the services of Castle Homes for the past 3 years, I would like to share my outstanding experience. Craig and Suzanne Walsh showed excellent professionalism and attention to detail in managing my HMO property.
Jean Harrington, Landlord (Feefo and Google Reviews)

Recent

Very good services, excellent communication skills and good people to work with. Thanks to Suzanne, Craig and team
Tarquin, Landlord (Google Reviews)

Recent

Great husband-and-wife team to work with. Received really good service and all of my questions were answered fast and with a smile. I'll certainly be recommending them to friends and family!
Nikki (Google Reviews)

Recent

Suzanne and her team have been nothing less than amazing in letting and managing my portfolio over the past 3 years. I sadly had a tenant stop paying rent at the beginning of the year. Because I'd taken their rental guarantee option my rent never stopped. They are professional, reliable and trustwor…
Landlord (Feefo reviews)

Recent

I have been with Castle Homes for nearly three years now. Craig and Suzanne have been really supportive to me as a first time landlord. They found me excellent tenants and manage the day to day aspects of the property keeping me informed of any problems.
Matthew, Landlord (Google Review)

Recent

Exceptional Service from Castle Homes Darlington. As a landlord who has been using the services of Castle Homes for the past 3 years, I would like to share my outstanding experience. Craig and Suzanne Walsh showed excellent professionalism and attention to detail in managing my HMO property.
Jean Harrington, Landlord (Feefo and Google Reviews)

Recent

Very good services, excellent communication skills and good people to work with. Thanks to Suzanne, Craig and team
Tarquin, Landlord (Google Reviews)

Recent

Great husband-and-wife team to work with. Received really good service and all of my questions were answered fast and with a smile. I'll certainly be recommending them to friends and family!
Nikki (Google Reviews)

Recent

Book a free consultation with Craig and Suzanne. We'll review your property, explain our process, and provide a no-obligation quote. Most landlords save time and stress within the first month.