HMO Management

Middlesbrough

HMO management is not the same as managing a simple buy to let. Legislation in this area has been piling in over the past few years and Councils see the potential landlord fines as a lucrative source of income. There are also areas, such as cleaning and preventative maintenance where keeping on top of things means lower bills in the longer term, maximising your return on investment. You need a specialist, with the skills and resources to be able to do all of things consistently, reliably and visibly.

Note that we don’t do ‘let only’ for HMOs, nor do we manage parts of houses!

Letting (Fee: three weeks rent plus VAT):

  • Landlord and property compliance check.
  • Proactive marketing on all of the main portals, our own website, specialist sites and social media. Automatic emails and texts to our existing tenant database.
  • Rooms to Let Board.
  • Professional quality photographs and floorplan.
  • Pre-tenancy property checks to include H&S and Legionnaire’s risk assessment.
  • Accompanied viewings and pre-vetting of applicants (ensure compatibility with other house tenants).
  • Comprehensive referencing, Right to Rent, AML, PEP and Sanctions checks. Preparing and executing all pre-tenancy paperwork and processes to include ASTs, inventories, protected handling of move in monies and deposit lodgement.

Management (Fee: 15% including VAT per month):

  • Monthly rent collection, statements and initial arrears chasing (pre-legal).
  • Fire alarm and emergency lighting testing (weekly) – visual check and log.
  • Communal area inspection (weekly) – fire doors (logged), exits, signage.
  • Communal cleaning (weekly) – we arrange, landlord pays.
  • Property inspection (quarterly), safety, condition, tenant compliance.
  • Gas Safety Certificate (annual) – we arrange, landlord pays.
  • Electrical Installation Condition Report (every 5 years) – we arrange, landlord pays.
  • PAT testing (annual if required) – landlord appliances in shared areas – we conduct, landlord pays.
  • Emergency lighting check (annual) – we arrange, landlord pays.
  • Legionella risk assessment (initial + periodic) – we arrange and landlord funds testing if required (rare).
  • HMO licence application/renewal – we / Landlord administers, landlord funds licence fee and an admin fee of £150 inc VAT if we are asked to apply and hold the licence.
  • Record keeping & document filing – we upload to CRM, available for council inspection.
  • Routine correspondence with landlord, tenant and authorities as required.
  • End of tenancy procedures.

What Our Clients Say About Us

We’re proud to be trusted by landlords, tenants, buyers and sellers across the North East.

"I am very happy in my house. Moving house is difficult, but the team were really good and made it easy. I have been here for 5 months now and feel that they will be there for me if there is a problem.”

Jonathan, Tenant

"I was in need of accommodation quickly after relocating to Darlington for a new job. I contacted Suzanne at Castle Homes and explained my situation. Suzanne was extremely helpful in finding me somewhere to rent quickly. The process of viewing a pr...”

Aaron - Tenant

"Excellent service and support to new landlords. We were moving to a different part of the UK and decided to rent our home. Craig, visited us at our home and immediately made us feel that we are in good hands. Both Craig and Suzanne are warm and he...”

Feefo Reviews - First Time Landlord

"Very good services, excellent communication skills and good people to work with. Thanks to Suzanne, Craig and team”

Google Reviews - Tarquin, Landlord.

"Suzanne and her team have been nothing less than amazing in letting and managing my portfolio over the past 3 years. I sadly had a tenant stop paying rent at the beginning of the year. Because I'd taken their rental guarantee option my rent never ...”

Feefo reviews, Landlord

"I have been with Castle Homes for nearly three years now. Craig and Suzanne have been really supportive to me as a first time landlord. They found me excellent tenants and manage the day to day aspects of the property keeping me informed of any pr...”

Google Review, Matthew, Landlord

"Exceptional Service from Castle Homes Darlington. As a landlord who has been using the services of Castle Homes for the past 3 years, I would like to share my outstanding experience. Craig and Suzanne Walsh showed excellent professionalism and ...”

Jean Harrington, Landlord, on Feefo and Google Reviews

"Exceptional Service by Castle Homes, Especially Suzanne”

Monica, tenant. Google review

"Amazing company. Staff are very friendly and homes are top notch.”

Esohe, tenant, Google review

"Great husband-and-wife team to work with. Received really good service and all of my questions were answered fast and with a smile. I’ll certainly be recommending them to friends and family!”

Nikki, Google Reviews

"Pleasant and hospitable experience”

Kayode O, Google

"Very friendly and helpful agent, everything went smoothly and incredibly fast. I am really grateful and love my new flat. Thanks a lot!!!”

Zsofia, Tenant, Google

"Efficient service and amazing personnel. Assisted in swiftly securing housing without hassle and provided valuable assistance with my questions.”

Abiola, Tenant, Birdeye Reviews

"Such a quick and smooth process, estate agents are so useful! I’ve had a great experience renting from the company. Nothing is too much trouble and no question is too silly to ask. Highly recommend!”

Chloe Allen, Google Review

"Amazing quality services”

Tyler L, Google Reviews

"Castle Homes have guided us really well. They have guided us in every single moment when ever we have doubts and Suzanne is our guide. I had really good experience with her, she is so kind and has good patience.”

Jithin Joseph - Tenant

"Craig and Suzanne have been outstanding in the service offered and critical to my search for a property in the Middlesbrough area. Their market knowledge has been most helpful and I would recommend their organisation and services to friends and fa...”

Marion, Investor landlord